IT Apprentice
The IT Apprentice will provide 1st line phone call support to all users within the AD Group, dealing with issues related to the hardware and software used within the company.
Role
- Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution
- Assess the probability of 1st line resolution and escalation path as required
- Provide instruction/training to customers using phone, remote desk and email
- Monitor and manage own Service Desk queue
- To work safely at all times taking into account own and others safety
- Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 2nd February 2026
- Start Date
- Monday, 9th February 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)