2nd Line Support Engineer

A modern, tech-led business operating in a regulated environment, building and supporting critical platforms used internally across the organisation. You’ll be joining a small, collaborative Technology Operations team where curiosity, teamwork, and learning actually matter. Fully remote, with the team meeting in person just once a quarter.

This is a step up from traditional 2nd line support. You’ll be working as part of a 4-person Tech Ops team, supporting internal platforms, keeping systems healthy, and solving real problems rather than just closing tickets.

Day-to-day you’ll be:

• Monitoring production systems and responding to alerts
• Troubleshooting incidents and performing root cause analysis
• Handling internal tickets (no end-user/customer support)
• Supporting patching, releases, system checks, and security updates
• Working closely with engineers to improve platform stability

There’s an out-of-hours rota, but it’s structured, paid, and shared fairly.

Someone with a few years’ experience in a 2nd line / IT operations / platform support role who enjoys problem-solving and collaboration.

Key experience:

• Windows & Linux administration
• Monitoring tools, alerting, and system health checks
• SQL / PostgreSQL
• APIs and basic networking knowledge
• Scripting (Bash, Python)
• Comfortable working in production environments

Nice to have (but can be learned):

• GCP (or AWS)
• Kubernetes / Terraform
• HSM or payments platforms (BACS, SWIFT, etc.)

Personality matters:

You’re collaborative, happy to ask questions, not afraid to say “I don’t know”, and enjoy working in a remote team where people genuinely help each other.

• Salary up to £50,000
• Fully remote working (quarterly team meet-ups only)
• Paid out-of-hours rota (approx. 1 week in 5 + extra monthly pay)
• Exposure to cloud, modern platforms, and automation tools
• A supportive team that values learning and knowledge-sharing
• A role that’s broader and more interesting than standard 2nd line support