IT Support Apprenticeship

As an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high-quality first and second-line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.

You’ll be based in one of our UK Fulfilment Centres, where millions of products are processed and shipped to customers worldwide. These are fast-paced, highly energised environments - perfect for those who thrive on learning, problem-solving, and making a real impact.

Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship.

What You’ll Do

• Provide first and second-line technical support to internal users
• Install, configure, and maintain IT hardware and software
• Use diagnostic tools to troubleshoot and resolve network or system issues
• Monitor performance, apply security updates, and manage IT assets
• Collaborate with teams across the site to deliver high-quality IT service
• Contribute to improvement and automation projects that enhance efficiency

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative

• 3 GCSEs including Maths and English GCSE, grade 4-9 (A-C) or above (Essential)