Customer Service Assistant Apprentice
We are seeking a proactive, detail-oriented Administrator to join our Customer Support team, focusing on Unenrolled Deed Poll services. You will process applications, issue documents, respond to queries & ensure the accuracy of all legal paperwork. You will be a confident communicator with strong administrative skills who can provide clear support.
Role
Main tasks of job:
- Process and quality-check customer applications for Unenrolled Deed Polls
- Generate and prepare Deed Poll documents, including personalised certificates and cover letters
- Ensure all documents are accurate, legally compliant, and formatted correctly before dispatch
- Respond to customer enquiries via email and internal messaging systems, providing timely and helpful information
- Guide customers through the name change process, including requirements for witnessing, document use, and post-change actions
- Maintain accurate records of all applications, correspondence, and fulfilments
- Flag complex or escalated queries to senior team members as needed
Training
- Level 2 Customer Service at Redcar & Cleveland College
- Functional skills Maths and English, if required
An opportunity for a full-time position at the end of the apprenticeship.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- THE EDUCATION TRAINING COLLECTIVE
- Working Week
- Monday to Friday, hours to be confirmed.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 6th August 2025
- Start Date
- Monday, 11th August 2025
Desired Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
- Time management
- Able to follow instructions
- Confidentiality
- Friendly
- Hardworking
- Microsoft Office knowledge
Qualifications
- English GCSE, grade A*-C/9-4 (Desired)
- Maths GCSE, grade A*-C/9-4 (Desired)
About the Employer
ANDROMEDA SOLUTIONS LTD
Based in Middlesbrough, with offices in York and Gateshead, we provide a complete range of IT Services and IT Support to Business and Home customers Nationwide. Whether you’re a business planning a major overhaul of its network or need IT support, or a home customer whose PC is playing up, our experienced engineers can help solve any issues at a competitive price. This isn’t just about the bottom line to us. We love our work and we hope you’ll love it too.
- Company
- ANDROMEDA SOLUTIONS LTD
- Location
- QUEENSWAY HOUSE, QUEENSWAY, MIDDLESBROUGH, NORTH YORKSHIRE, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- ANDROMEDA SOLUTIONS LTD
- Location
- QUEENSWAY HOUSE, QUEENSWAY, MIDDLESBROUGH, NORTH YORKSHIRE, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,000 a year
- Posted