Helpdesk Apprentice (Arc (UK) Systems Ltd)
We are looking for a proactive, organised, and friendly individual to join our customer services team. This role involves direct communication with our clients, primarily via phone and email, and is essential to ensuring our customers receive a consistently high level of service.
Role
- Respond to customer queries via phone and email (we handle an average of 250+ calls per day)
- Accurately log IT-related issues into our help desk ticketing system (full training provided)
- Perform general administrative tasks to support the wider team
- Provide a professional and efficient service in every client interaction
Training
- Following successful completion of apprenticeship the idea is to move the individual into a 1st Line helpdesk role. within the company
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- 7.5 hour shifts between 8.00am - 6.00pm with 1 hour lunch break. Days to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th October 2025
- Start Date
- Wednesday, 22nd October 2025
Desired Skills
- Attention to detail
- Organisation skills
- Quick learner
- Positive & proactive attitude
- Reliable and dependable
- Strong sense of responsibility
- Calm and composed
- Ability to work under pressure
- Time management skills
Qualifications
- 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)
About the Employer
ARC (UK) SYSTEMS LTD
Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.
- Company
- ARC (UK) SYSTEMS LTD
- Location
- UNIT 9, FESTIVAL BUSINESS PARK, CARNIVAL CLOSE, BASILDON ESSEX, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- ARC (UK) SYSTEMS LTD
- Location
- UNIT 9, FESTIVAL BUSINESS PARK, CARNIVAL CLOSE, BASILDON ESSEX, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted