Job Vacancy

IT Apprenticeship

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Join SBK Computers Ltd, a friendly and trusted IT company that’s been supporting businesses in Derbyshire and South Yorkshire since 1998. As an apprentice, you’ll get hands-on experience fixing hardware, installing software, first-line support, and more. You will be working with a supportive team that has helped numerous apprentices learn and grow.

Role

  • 1st Line support through the IT Helpdesk ticketing system
  • Building PCs, setting up Laptops & Repairing PCs and Laptops
  • Pre-delivery preparation of servers/infrastructure equipment and controlling stock of all IT equipment
  • Dealing with software issues e.g. installation and upgrade
  • Keeping up to date with any training and learning logs
  • Dealing with third parties to arrange external repairs and tracking documentation
  • Keep up-to-date notes on the work completed through the helpdesk

Training

Information Communications Technician Level 3.

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
BALTIC TRAINING SERVICES LIMITED
Working Week
Monday - Friday 8:30am - 5:30pm.
Expected Duration
1 Year 3 Months
Positions Available
1
Closing Date
Monday, 20th October 2025
Start Date
Tuesday, 21st October 2025

Desired Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Proactive
  • Eager to learn

Qualifications

  • English GCSE, grade 5 (Essential)
  • Maths GCSE, grade 4 (Essential)

About the Employer

S B K COMPUTERS LTD
Since 1998 we have gained valuable experience in the IT sector. Our purpose is the same today as it has always been – to provide companies with quality products at competitive prices and to deliver total IT package solutions for all types of businesses. Committed to performing and maintaining exceptional customer service, SBK’s unrivalled after sales support has earned us an enviable reputation within the industry. Possessing extensive experience installing servers, networks, cabling, accounting products and many more solutions, our client base comprises individuals, small businesses and extends to multinational corporations.
Company
S B K COMPUTERS LTD
Location
UNIT C1 HOLMEWOOD BP, CHESTERFIELD ROAD, HOLMEWOOD, CHESTERFIELD, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted
Apply Now
Apply Now
Company
S B K COMPUTERS LTD
Location
UNIT C1 HOLMEWOOD BP, CHESTERFIELD ROAD, HOLMEWOOD, CHESTERFIELD, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted