IT Apprentice

ASM Technologies are on the lookout for a motivated IT Apprentice ready to kick-start an exciting career in the tech industry! This is a fantastic opportunity to gain hands-on experience while studying for your Information Communications Technician Level 3 Apprenticeship and developing real-world skills with a leading technology company.

You will learn how to:

• Serve as the first point of contact for all technical queries globally, ensuring swift and efficient resolution of issues
• Manage the ticketing system, prioritising requests and escalating complex problems to the relevant senior team members
• Provision and de-provision user accounts across various systems, managing access controls and permissions with a focus on 'least privilege'
• Assist in the routine maintenance and monitoring of network, server, and cloud infrastructure
• Conduct regular vulnerability assessments and system patching to ensure all devices and software are secure and up to date
• Actively support the Incident Response process by investigating security alerts and applying essential security controls, such as anti-malware and firewall policies
• Help to enforce internal IT policies and procedures, contributing to a strong culture of IT governance
• Assist in documenting and auditing technical processes to ensure adherence to international and regional regulations (e.g., GDPR, ISO27001)
• Contribute to the creation and maintenance of knowledge base articles and training materials for end-users

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working