3rd Line Support Engineer

3rd Line Support Engineer Location: Buckinghamshire Salary: Up to £40,000 (DOE) + Flexible Working + BenefitsWe’re seeking a talented 3rd Line Support Engineer to join a growing MSP and play a crucial role in delivering high-level technical support and leading IT projects. This role is perfect for someone who thrives on resolving complex challenges, enjoys mentoring colleagues, and is eager to take ownership of advanced technical solutions. As a 3rd Line Support Engineer, you will act as a senior escalation point within the support team, ensuring smooth IT operations across a wide range of systems. Alongside troubleshooting complex issues, you’ll guide and develop 1st and 2nd line engineers, while taking the lead on infrastructure and cloud-based projects.Key Responsibilities of the 3rd Line Support Engineer: In this role, you will be responsible for delivering advanced 2nd and 3rd line technical support, resolving complex IT issues, and ensuring consistently high service standards. You will act as a mentor to junior engineers, encouraging knowledge sharing and best practice across the team, while also taking ownership of infrastructure and cloud-based projects from design through to completion. The role will also see you providing hands-on support with servers and networks, ensuring IT systems remain compliant with security and operational standards, and delivering technical training sessions to upskill colleagues and strengthen internal capabilities.Essential Technical Skills

• Microsoft Infrastructure: Strong experience with Windows Server, Active Directory, and Microsoft operating systems
• Virtualisation: Hands-on expertise with Hyper-V
• Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms
• Infrastructure Projects: Proven track record in delivering server and network installation projects
• Incident Management: Ability to make quick, effective technical decisions during critical incidents

3rd Line Support Engineer, Azure, Windows Server, Office 365, Hyper-V, Network TroubleshootingThis is an excellent opportunity for an ambitious 3rd Line Support Engineer to join a fast-growing MSP that offers genuine career progression, recognised training, and the chance to gain certifications while working in a supportive and forward-thinking team.