3rd Line IT Support Engineer

3rd Line IT Support & Infrastructure Specialist

Gillingham, Kent Monday–Friday, 08:30–17:00£40,000 - £45,000

About the Role:

We're seeking an experienced 3rd Line IT Support & Infrastructure Specialist to join our clients dynamic IT team. You’ll lead infrastructure support and improvements across our UK sites, delivering robust solutions and driving IT projects forward.

Key Responsibilities

Provide 3rd line support across 8 locationsLead IT projects: server builds, Office365 migrations, network upgradesManage Microsoft 365 (Exchange, SharePoint, Teams, Azure)Maintain and monitor systems, servers, and hardwareCollaborate with vendors and mentor junior IT staff

What You’ll Bring

5+ years in 3rd line or senior IT infrastructure roles? Expertise in Windows Server (2012–2025), Microsoft 365, Azure AD? Knowledge of Cisco Meraki, Hyper-V, networking protocols? Strong problem-solving and communication skills? ITIL experience preferred

Benefits

Career development & trainingMedicash health planPension schemeGenerous holiday allowanceEmployee discounts & referral bonuses

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.

SER-IN