3rd Line IT Support Engineer

💻 3rd Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/3 days a week)

🚀 Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment?

We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're passionate about solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move.

💼 What You’ll Be Doing:

• Take ownership of escalated technical support tickets from 2nd line.
• Troubleshoot and resolve infrastructure issues across server, network, and cloud environments.
• Deliver outstanding customer service and ensure SLAs are consistently met.
• Maintain detailed documentation and update support queries in real time.
• Contribute to continuous improvement of IT services, processes, and documentation.

🛠 Tech You'll Get Hands-On With:

• Microsoft Server & Desktop OS, Exchange, Intune, Azure AD
• Office 365 Suite (SharePoint, Teams, OneDrive)
• Hyper-V, VMware (clustered environments)
• Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis
• HPE/Aruba Networking, VLANs, routing, MPLS
• Hosted VoIP (e.g. Gamma Horizon)

✅ What We’re Looking For:

• Solid 3rd Line support experience in an MSP or fast-paced environment.
• Deep knowledge of Microsoft and Office 365 ecosystems.
• Strong networking experience including VLANs and routing.
• Excellent communication skills—both written and verbal.
• Self-starter who can work independently and as part of a wider support function.
• Full UK driving license.

🌟 Bonus Points For:

• Microsoft, CompTIA, or Cisco certifications.
• Experience with CyberEssentials or on-premise telephony.
• Project implementation experience.

🎯 What’s In It For You?

• Salary up to £45,000 + on-call allowance
• Hybrid working (Bridgend & Remote)
• Fully funded training & certifications (Microsoft, Sophos, Datto, etc.)
• Private medical insurance
• All equipment provided (laptop, mobile, monitor, etc.)
• Supportive team and clear path for development