Apprentice 1st Line Support Technician
We’re looking for an Apprentice 1st Line Support Agent to join our IT support team. This is a hands-on role where you’ll learn how to solve technical problems, support colleagues, and keep our systems running smoothly. You don’t need to be an expert, just someone who enjoys tech, likes fixing things, and is happy talking to people.
Role
- Help staff with password resets, login issues and basic software support
- Log and track support tickets using our service desk system
- Escalate more complex issues to 2nd/3rd line or external suppliers
- Build and configure new phones and devices
- Keep support records and asset lists up to date
- Support onboarding by helping new starters with tech setup
- Learn how to troubleshoot hardware, software, and network issues
- Work with the team to spot patterns and help reduce common problems
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
There is a full-time role available at the end of the apprenticeship, along with an opportunity to progress to a higher level of study, such as Network Engineer Level 4.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday - Friday, 9.00am till 5.30pm (1-hour unpaid lunch).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 23rd May 2025
- Start Date
- Tuesday, 27th May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
Acuity Care Group
"As one of the UK’s leading providers of complex care at home, we deliver individualised, person-centred packages of care. Our focus is to improve our clients’ quality of life and enable them to live successfully at home."
- Company
- Acuity Care Group
- Location
- First Floor Suite, Shire Hall, High Pavement, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- Acuity Care Group
- Location
- First Floor Suite, Shire Hall, High Pavement, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted