Business Support Apprentice

Elmdale Group has a successful record in developing apprentices. If you are looking to gain a wide range of business skills, then read on! In this role you will support the friendly sales team to build strong customer relationships with the opportunity to take on different tasks, e.g. procurement, to really understand how the business works.

Elmdale will give full training and support to enable you to develop into the role where you will undertake the following tasks - 

Key Responsibilities:

• Act as the main point of contact for a portfolio of existing clients.
• Build and maintain strong, long-term client relationships.
• Understand client needs and collaborate with the sales and technical teams to propose tailored IT solutions.
• Identify upselling and cross-selling opportunities to maximise account growth.
• Provide timely and accurate updates to the sales team on account status, client feedback, and potential business opportunities.
• Manage quotes, orders, and contract renewals.
• Address and resolve client issues promptly to ensure high customer satisfaction.
• Work closely with internal teams to ensure smooth onboarding and delivery of services

• Support areas of the business with a range of administration tasks

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Flexible

• maths GCSE or equivalent, grade 4 /C (Essential)
• English GCSE, grade 4/C (Essential)