Customer Success Manager

Client Success Manager

Helping organisations make smarter hiring and development decisions, this company is known for its market-leading talent assessment solutions.

They’re now looking for a Client Success Manager to ensure clients see real, lasting impact from their tools and insights.

Role Overview:

• Location: Hybrid/New Malden, Greater London (3 days office, 2 days WFH)
• Package: £50,000- £70,000pa, Annual Bonus & Benefits
• Industry: SAAS

What You’ll Be Doing:

• Build trusted relationships with clients while driving measurable results, not just activity.
• Guide HR, Talent Acquisition and L&D leaders to new ways of working that deliver real outcomes.
• Spot commercial opportunities and collaborate with Sales to grow accounts.
• Anticipate client needs and proactively reduce churn risk before it arises.
• Drive adoption, influence behaviours, and ensure solutions are fully embedded.
• Identify and empower client champions to increase internal and external referrals.
• Feed valuable client feedback into product teams to shape future roadmaps.

Main Skills Needed:

• 3–5 years in client success, ideally within B2B SaaS, HR tech or assessment.
• Strong commercial awareness and ability to identify where value can be created.
• Confident working across tech platforms, with a track record of turning data into actionable insights.
• Experience engaging HR, Talent Acquisition or L&D stakeholders would be preferred.
• CRM experience (HubSpot preferred).
• Curious, consultative, collaborative and driven personality.

What’s in It for You:

• Work for a recognised leader in the assessment space with innovative, AI-driven tools.
• A supportive, collaborative environment where impact and outcomes are prioritised.
• Flexible working with a balance of office collaboration and home focus time.
• Competitive salary, bonus potential and comprehensive benefits package.
• Opportunity to shape how leading organisations hire and develop their people.

Call to Action:

We’ve saved you a seat. Now we just need the right person to fill it.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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