1st Line Support

Do you enjoy working in a fast pace environment? Have you worked within 1st line support before? Then this role may be for you!! Please see the role below and apply if you feel you have the experience!

Job Title: 1st Line IT Support Technician

Location: Liverpool
Salary: £29,600 per annum
Contract Type: Temporary (with potential to become permanent)
Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours/week, 1-hour lunch break)

About the Role:

Our client is seeking a proactive and tech-savvy 1st Line IT Support Technician to join their team. This is a fantastic opportunity for someone looking to grow within a supportive and dynamic environment.

You'll be the first point of contact for IT-related issues, providing essential support to staff both in-office and remotely. The role is initially temporary, with strong potential to become permanent depending on performance and business needs.

Key Responsibilities:

• Provide 1st line support for hardware, software, and network issues.
• Manage and triage incoming support tickets via the help desk system.
• Resolve straightforward technical issues independently.
• Escalate complex problems to 2nd line support or software development teams.
• Liaise with other departments for cross-functional support when needed.
• Support users working remotely across multiple offices.
• Assist with laptop repairs and basic troubleshooting.
• Maintain accurate records of support requests and resolutions.

Team & Environment:

• You'll be working alongside:
• 2nd Line Support Technician
• The team supports a wide range of digital tools including design soft wares and digital drawings.

Requirements:

• Previous experience in a 1st line support or similar IT role.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and remote support tools.
• Ability to work in a fast-paced environment and manage multiple tasks.

Adecco aim to respond to all applicants, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.