IT Support Technician

Our client is seeking a proactive and motivated I.T. Support Technician to join our IT team. You will deliver high-quality 1st and 2nd line support, ensuring staff across all sites have reliable access to systems, devices, and services.

This is an exciting role for someone who enjoys technical variety, problem-solving, and taking ownership of day-to-day IT operations within a dynamic environment.

• Provide 1st & 2nd line support in person, over the phone, and via remote tools.
• Log incidents, prioritise issues, and maintain accurate helpdesk records.
• Build, configure, and deploy PCs, laptops, mobile devices, tablets, and other equipment.
• Manage stock levels, asset tagging, and the inventory system.
• Support Microsoft 365 adoption, including Teams, SharePoint, Office apps, and basic admin tasks.
• Assist with network support, wireless infrastructure, and device configuration.
• Perform scheduled pre-event checks and provide on-call technical support as required.
• Liaise with suppliers, obtain quotes, and follow procurement procedures.
• Support deployment processes including Autopilot and Intune.
• Ensure equipment is regularly reviewed, updated, and maintained.
• Produce documentation and follow established IT procedures.

• Strong communication skills and a friendly, approachable manner.
• Able to work independently and as part of a small team.
• Highly organised with excellent prioritisation skills.
• PC building and configuration
• Windows 11, Apple iOS, mobile OS support
• Microsoft 365 applications & basic administration
• Active Directory & Group Policy
• Printer troubleshooting
• Intune / Endpoint Manager (MDM)
• Networking fundamentals
• Remote access and remote support tools

Desirable: Switches, wireless access points, VLANs, ethernet/fibre basics, network troubleshooting.

• Employee & store discounts
• Free on-site parking
• Sick pay