Service Designer

Service Designer

My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across the organisation.

You’ll be someone who genuinely loves their craft and enjoys sharing knowledge - whether that’s advocating for Service Design with product teams, shaping new ways of working, or helping the discipline evolve and mature.

The Experience Designer will focuses on crafting end-to-end experiences across both physical and digital channels. Empathy and human understanding sit at the heart of everything they do, supporting customers through key life moments. Their ambition is simple but powerful: to transform moments of worry into moments of hope.

The Role

As a Service Designer, you will:

• Work confidently within agile teams to uncover priorities, visualise outcomes, and define scope.
• Shape strategic initiatives using colleague, customer, and market insight to create and enhance services and propositions.
• Participate in workshops and stakeholder discussions, ensuring business context, needs, and risks are fully understood and decisions are well informed.
• Communicate effectively with colleagues and stakeholders, managing expectations and incorporating multiple perspectives.
• Support research activities and document current and future state services.
• Make strong design decisions, championing the user perspective and constructively challenging constraints.
• Take ownership of your own professional development.
• Collaborate closely with other designers, product owners, and engineers.
• Actively contribute to the wider design community by sharing knowledge, generating ideas, and embedding design principles across products, services, and customer journeys.

What You’ll Bring

• A proactive, motivated approach with a strong drive to achieve both individual and collective goals.
• The ability to foster an environment that encourages innovation and continuous improvement.
• Strong relationship-building skills and an innovative, insight-led approach to problem solving.
• Credibility and confidence when working with senior stakeholders, including the ability to provide constructive challenge.
• Calmness and resilience under pressure, with the ability to identify risks and respond to emerging priorities.
• Excellent communication skills, able to convey ideas, issues, and implications clearly to senior, technical, and non-technical audiences.
• Experience using research, design thinking, and service design methodologies.

Benefits:

• Excellent career development
• Birthday off + Wellness Days
• Flexible working

Interested? Please Click Apply Now! Service Designer