Head of VIP Client Experience (EMEA)

I'm partnering with a rapidly scaling player in the digital finance space to find a standout Head of VIP Engagement (EMEA) — a strategic leader who knows how to build, nurture, and elevate relationships with top-tier, high‐value users.

If you’re passionate about premium client experience and thrive in fast-paced, data-driven environments, this is a career-defining opportunity.

The Mission

You’ll lead the entire VIP function across the UK & EU, shaping strategy, building a high-performing team, and driving engagement that directly impacts revenue, retention, and customer lifetime value.

This is a role for someone who wants genuine ownership — not just managing accounts but defining what elite service looks like.

What You’ll Lead

• Set the strategic direction for VIP engagement across EMEA.
• Build, mentor, and manage a team of VIP Account Managers.
• Drive LTV growth through cross-sell, upsell, and retention initiatives.
• Launch VIP-only events, referral programs, and exclusive product experiences.
• Analyse behaviour data to refine engagement strategies.
• Report directly to senior leadership on KPIs and VIP revenue performance.

What We’re Looking For

You’ll thrive in this role if you have:

• 5+ years’ experience in account management or client-facing roles (crypto, fintech, or digital assets preferred).
• A strong track record working with high-value, HNW, or high-volume customer segments.
• Proven success in relationship strategy, team leadership, and personalised engagement.
• Sharp analytical skills and comfort making data-driven decisions.
• Excellent communication and the ability to operate with confidence under pressure.

Why This Is a Standout Opportunity

• Lead and shape a VIP function in one of Europe’s most exciting digital finance growth stories.
• Influence product, customer experience, and commercial strategy.
• Work in a high-impact leadership role with direct visibility to senior executives.
• Build real relationships with some of the organisation’s most valuable users.
• Competitive package with strong long-term upside.