Head of VIP Client Experience (EMEA)
I'm partnering with a rapidly scaling player in the digital finance space to find a standout Head of VIP Engagement (EMEA) — a strategic leader who knows how to build, nurture, and elevate relationships with top-tier, high‐value users.
If you’re passionate about premium client experience and thrive in fast-paced, data-driven environments, this is a career-defining opportunity.
The Mission
You’ll lead the entire VIP function across the UK & EU, shaping strategy, building a high-performing team, and driving engagement that directly impacts revenue, retention, and customer lifetime value.
This is a role for someone who wants genuine ownership — not just managing accounts but defining what elite service looks like.
What You’ll Lead
- Set the strategic direction for VIP engagement across EMEA.
- Build, mentor, and manage a team of VIP Account Managers.
- Drive LTV growth through cross-sell, upsell, and retention initiatives.
- Launch VIP-only events, referral programs, and exclusive product experiences.
- Analyse behaviour data to refine engagement strategies.
- Report directly to senior leadership on KPIs and VIP revenue performance.
What We’re Looking For
You’ll thrive in this role if you have:
- 5+ years’ experience in account management or client-facing roles (crypto, fintech, or digital assets preferred).
- A strong track record working with high-value, HNW, or high-volume customer segments.
- Proven success in relationship strategy, team leadership, and personalised engagement.
- Sharp analytical skills and comfort making data-driven decisions.
- Excellent communication and the ability to operate with confidence under pressure.
Why This Is a Standout Opportunity
- Lead and shape a VIP function in one of Europe’s most exciting digital finance growth stories.
- Influence product, customer experience, and commercial strategy.
- Work in a high-impact leadership role with direct visibility to senior executives.
- Build real relationships with some of the organisation’s most valuable users.
- Competitive package with strong long-term upside.