Service Administrator

Service Desk Administrator / Help Desk Coordinator

Location: Office-Based - Egham

Hours: Full Time, Permanent. Monday – Friday 9-5pm 30 minutes for lunch

About the Role

We’re looking for an organised, customer-focused Service Desk Administrator to join a busy Service team. In this role, you’ll be at the heart of operations - managing service tickets from start to finish, coordinating engineers, maintaining client contracts, and ensuring every customer receives professional and timely support.

If you enjoy problem-solving, thrive in a fast-paced environment, and have excellent communication skills, this could be the perfect opportunity for you.

Key Responsibilities

• Act as the first point of contact for service requests
• Manage the full lifecycle of service tickets.
• Schedule and coordinate engineers’ workloads and appointments.
• Generate client service reports
• Handle the repairs and returns process
• Maintain up-to-date records of clients’ hardware inventory.
• Prepare and issue new service contracts and renewals
• Monitor service contracts and ensure timely renewals.
• Schedule and track planned preventative maintenance visits.
• Book travel and accommodation for field engineers.

About You

• Previous experience in a service desk, scheduling, or administrative support role.
• Strong organisational skills with a keen eye for detail.
• Proficient with Microsoft Office and service ticketing systems.
• Customer-oriented, proactive, and calm under pressure.

Why Join?

• Be part of a supportive and collaborative service team.
• Ongoing training and professional development.
• Opportunity to make a real impact in improving service delivery and client satisfaction.

Interested?

Apply now with your CV and a short cover letter explaining why you’d be a great fit for the role.

Amber Employment are acting as an agency on this vacancy - all applications will be responded to