Desktop Support Specialist

Role: Executive Support Specialist

Location: London, UK

Inside IR35 Contract

Complete Onsite

JOB SUMMARY:

• This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on
• London. The role is mostly desktop break fix supporting the senior leadership team.
• This role is client facing so strong stakeholder skills are needed, and it includes being a point of
• contact for the executive support team.
• We are looking for someone who has previous experience supporting executives at an enterprise
• level.
• Minimum of 3 years (desirable 6 years)’ technical experience in providing quality services to the end
• users which includes
• Possess strong communication skills in English both verbal and written.
• Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.
• Act as the primary interface to the customer, to lead and liaise with key contacts in other
• resolver groups to ensure appropriate action is taken to resolve issues.
• Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime.
• Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.
• Be able to provide a white glove concierge service to all executive users.
• Deliver tailored, empathetic support based on executive user needs.
• Provide information on our customers’ products and services when asked.
• Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment
• Mobile device support (iOS/iPhone/iPad)
• Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)