IT Support Technician

IT Support Technician

Aldridge, Walsall

£30,000 – £35,000 (DOE) plus, annual bonus and excellent benefits

Our client is seeking an IT Support Technician (1st and 2nd Line) to join their growing team. This is a fantastic opportunity for a technically skilled and customer-focused professional to work within a supportive environment, delivering IT support and managed services to a wide variety of organisations. The successful candidate will provide first and second-line support across a diverse range of technologies, both remotely and on-site.

IT Support Technician Key Responsibilities:

• Acting as the first point of contact for customer IT issues.
• Triaging and managing tickets within a helpdesk system, Zendesk.
• Installing, configuring, and maintaining hardware and software across customer environments.
• Using remote monitoring and management tools to diagnose and resolve technical issues.
• Maintaining accurate technical documentation.
• Supporting client devices (Windows, Mac, Android, iOS) and Windows Server environments.
• Managing Microsoft 365 and cloud services (Azure, AWS).
• Configuring and supporting network infrastructure including routers, firewalls, and switches.
• Assisting with managed services such as connectivity, hosted telephony, backup, monitoring, and security solutions.

IT Support Technician Skills & Experience:

• Strong experience with Windows 10/11 and Windows Server (2016+).
• Knowledge of VMware, vCenter, and Hyper-V.
• Solid understanding of TCP/IP networking.
• Experience with LAN support, structured cabling, and switches.
• Familiarity with ITIL principles.
• Excellent communication skills (written and verbal).
• Strong general IT skills, including use of spreadsheets and databases.
• Full UK driving licence and access to own transport. Use of company van on occassion
• Experience with Mac OS.
• Experience with Zendesk.
• Knowledge of Draytek and WatchGuard firewalls.

Monday – Friday, 09:00 – 17:00 (occasional out-of-hours and potential future on-call work)

If this role is of interest, please contact James Aust for more information.