IT Support Specialist (Mac & Windows)

Are you a skilled IT Support Specialist with a passion for technology and delivering exceptional customer service? We’re looking for an experienced, proactive professional to join our growing London-based team, supporting both Mac and Windows environments across a diverse client base.

You’ll be providing first- and second-line technical support to end users across a range of industries, ensuring smooth day-to-day IT operations. The role will involve troubleshooting, system administration, and maintaining both on-site and remote infrastructure.

• Provide technical support for Mac and Windows operating systems, desktops, and laptops
• Manage user accounts, permissions, and group policies via Microsoft 365 and Azure AD
• Support and maintain network devices, printers, and mobile devices
• Diagnose and resolve hardware and software issues efficiently
• Manage ticket queues and escalate issues when required
• Deliver outstanding customer service and clear communication at all times
• Assist with onboarding/offboarding, patch management, and system upgrades
• Collaborate with internal teams to improve processes and documentation

• 2+ years’ experience in an MSP (Managed Service Provider) or similar multi-client support environment
• Strong knowledge of macOS, Windows 10/11, and core business applications
• Familiarity with Microsoft 365, Intune, Azure AD, and network fundamentals (DNS, DHCP, VPN, Wi-Fi)
• Excellent troubleshooting skills and a methodical, customer-focused approach
• Able to work both independently and as part of a fast-moving, collaborative team
• Relevant certifications (CompTIA, Microsoft, or Apple) are a plus

• Work with a variety of clients and technologies—no two days are the same
• Friendly, knowledgeable team with a culture of learning and growth
• Opportunities for professional development and certification support
• Modern office in central London with hybrid working options

If you’re an IT all-rounder who thrives in a dynamic environment and loves solving problems, we’d love to hear from you.

Please note - this role is based in the office 5 days per week.

We can only respond to those applicants that match our requirements.