Customer Support Administrator

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

As a Consumables Management Specialist, you will be a vital point of contact for both customers and internal teams, managing the full lifecycle of consumable supplies through Apogee’s Remote Management Application (ARMA). Every day will bring a mix of customer interaction, technical troubleshooting, and process optimisation.

Your responsibilities will include:

• Managing all aspects of consumable supply processes – from alerts to fulfilment and exception handling.

• Responding to customer queries via phone, email, and client portals, ensuring exceptional service every time.

• Investigating and resolving issues with shipments or system alerts, taking ownership until resolution.

• Installing, maintaining, and troubleshooting Apogee’s ARMA system – helping customers optimise performance and uptime.

• Supporting data accuracy and service continuity through meticulous record management and ticket handling.

• Collaborating across teams, offering education and guidance on best practices to ensure smooth system operation.

Location: Allington, Maidstone during your 6 month training period. After 6 months there is flexibility to work from home, typically two days per week for a five-day working week.

Hours: 8.30 - 5.30 Monday to Friday in the office during the first 6 months. After training you will work a rolling shift pattern either doing 8.00-5.00, 8:30-5:30 or 9.00-6.00.

We are looking for someone with a proactive mindset, strong communication skills, and a genuine passion for problem-solving. You will thrive in a busy, customer-focused environment and enjoy blending technology with service excellence.

• Excellent communication and interpersonal skills – confident across phone, Teams, and email.

• Strong attention to detail with the ability to analyse data and manage multiple priorities.

• Competence in Microsoft Excel and other MS Office applications.

• A calm, logical approach to troubleshooting and decision-making.

• A team-first attitude with the flexibility to adapt to changing needs.

• A willingness to learn new systems and share knowledge with others.

• Basic networking knowledge would be an advantage but not essential.

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.

Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.