Infrastructure Support Engineer - Cloud & VoIP

Infrastructure Support Engineer - Cloud & VoIP

£40,000 - £50,000 + car + on-call + bonus
Home-based | North East Region

We're recruiting for an Infrastructure Support Engineer - Cloud & VoIP to support critical, always-on platforms within the care and assisted living sector. This is a home-based role combining remote and on-site infrastructure and application support across customer locations within your region.

As an Infrastructure Support Engineer Cloud & VoIP, you'll work across a blend of cloud-hosted and on-premise environments, supporting highly available systems that operate 24/7 and play a vital role in emergency communications.

This role includes participation in a 1-in-5 on-call rota, supporting business-critical platforms where reliability and uptime are essential.

The Role

As an Infrastructure Support Engineer (Cloud & VoIP), you will:

• Deploy, manage and support cloud-hosted and on-premise infrastructure platforms
• Support VoIP / SIP-based application environments used for emergency communications
• Migrate legacy on-premise platforms into cloud environments
• Provide remote and on-site technical support to diagnose and resolve incidents
• Maintain and upgrade Windows, Linux, network and application components
• Ensure infrastructure aligns with security, resilience and compliance standards
• Fully document systems, changes, incidents and resolutions

Technical Skills & Experience

We're looking for an Infrastructure Support Engineer (Cloud & VoIP) with a strong infrastructure background and exposure to VoIP or SIP technologies, including:

• 2+ years' experience in an IT Infrastructure Engineer, Infrastructure Support or Technical Support role
• Strong experience with Windows Server (Apply online only))
• Experience supporting Linux environments (Debian desirable)
• Hands-on experience with VoIP / SIP technologies, such as SIP proxy servers, NAT, reverse proxy and platforms like 3CX, Freeswitch or STUN
• Good networking and security knowledge, including routers, firewalls, VPNs, VLANs and DMZs
• Experience with Microsoft SQL Server, SSMS and writing SQL queries
• Scripting or automation experience (PowerShell, Bash, Python or similar)
• Exposure to Microsoft Azure (IaaS, vNets, AD, HA, monitoring) is highly beneficial
• Strong troubleshooting, communication and documentation skills

Certifications in Azure, Microsoft, Linux or Cisco are beneficial but not essential.

Package & Benefits

• £40,000 - £50,000 base salary
• On-call rota (1 week in 5)
• Company car
• Bonus scheme
• 25 days holiday + bank holidays
• Laptop, mobile phone and comprehensive benefits package

This is an excellent opportunity for an Infrastructure Support Engineer (Cloud & VoIP) looking to work on meaningful, high-availability systems with long-term stability and progression.

Click apply now to be considered.