Technical Support Engineer

Technical Support Engineer - Security Systems - Luton - Competitive Salary + Benefits

Are you a Technical Support Engineer with a background in physical security systems, access control or CCTV? Are you passionate about solving technical problems and delivering exceptional support?

We are looking for a Technical Support Engineer to join a leading security solutions provider at their modern Luton offices. With over 70 years of international expertise and a strong UK presence, this company delivers innovative, integrated security technologies across access control, CCTV, intruder detection, home automation and more.

As a Technical Support Engineer, you'll support customers and partners with fault diagnosis, technical queries, system configuration, and product training. You'll work across phone, email and remote platforms, with occasional on-site work once trained.

• Deliver technical support via phone, email and remote tools

• Maintain up-to-date product knowledge on hardware and software

• Investigate and resolve escalated customer issues

• Create and update technical support documentation

• Attend client sites to resolve issues (after training)

• Assist with system specifications and custom build panels

• Collaborate with customer service, sales, and product teams

• Contribute to testing of new products and root cause analysis

• 2+ years' experience in technical support or engineering

• Background in physical security systems such as door entry, access control or CCTV

• Strong knowledge of Microsoft Windows and IT systems

• Excellent communication and customer service skills

• Confident problem-solver, technically curious and methodical

• Hold a full UK driving licence

• 5+ years in the security systems sector

• Experience delivering technical training

• BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering

• Competitive salary

• 25 days holiday + bank holidays, increasing with service

• Annual bonus and commission schemes

• Pension scheme, life assurance, and health perks

• Modern working environment in Luton

• Ongoing training and long-term career development

• Regular social and wellbeing events

Ready to make an impact in a company shaping the future of security? Click apply now.