Business Systems Analyst (Tier 1 IT Supply Chain) (67848-1)
Job Title: Business Systems Analyst (Tier 1 IT Supply Chain)
Client Location: London - hybrid - 3 days onsite
Starting: ASAP
Pay Comments: up to £30.77ph PAYE
Duration: 12 months
Job Description:
Client’s IT Supply Chain is responsible for fulfilling all internal end-user IT needs. We build integrated, scalable, and robust processes and systems to manage planning and inventory life cycles. We are seeking an experienced professional to join our team to support both project management and day-to-day operations, with a focus on tooling and process improvement.
Key Responsibilities
Operational Support
- Monitor dashboards, add incident tags, extract data, and report on tooling health. Proactively flag risks to the core team.
- Identify tooling issues in tasks, provide root cause analysis, and deliver prompt feedback for each instance.
- Create and maintain tooling manuals (workflows, tagging, setup requirements, and troubleshooting guides).
- Provide Tier 1 on-call support for supply chain tooling issue triage and troubleshooting.
- Monitor dashboards across all Tier levels to ensure SLA resolution times are achieved.
Tooling & Process Improvement Support
- Assist the business team with process and system enhancements: document problems, create business requirements, validate impact metrics, and propose prioritisation.
- Conduct value-stream mapping to identify opportunities for improvement and develop solutions for simple problems.
- Monitor and report the status of enhancement implementations.
- Support system implementations by creating testing scenarios and cases, coordinating User Acceptance Testing (UAT), debugging, and providing status updates.
- Create and maintain process and training documentation, including updating the WIKI.
- Assist with global process and tooling rollouts.
- The role will involve on-call support but primarily during business hours.
Minimum Experience Required
- 3-5 years’ experience in Supply Chain, warehouse operations, or manufacturing systems.
- Basic project management experience in system implementations, including UAT.
- Data analysis skills: using dashboards to analyse data and report to the business.
- Advanced documentation skills: process flow creation, SOP documentation, and training guides/manuals.
- Strong problem-solving skills and experience working with cross-functional partners.
Desired Experience
- Experience supporting supply chain systems rollouts, implementation, and integration.
- Proficiency with process flow visualisation tools such as Lucidchart or Visio, and Google Sheets/Slides.
- Experience drafting SOPs and training guides.
- Knowledge of Master Data Management (MDM).
- Global exposure.
Key Projects / Day-to-Day Responsibilities
- Operational support
- Process improvement
- Tier 1 support
Essential Skills
- Project management
- Hands-on troubleshooting
Desirable Skills
- Oracle or other supply chain tooling experience
Candidate Fit
- Must have hands-on troubleshooting experience.
- Pure project managers with no hands-on experience are not suitable.
*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description:
Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.