1st/2nd Line Support Engineer

1st/2nd Line Support Engineer, 3-Month Contract, Outside IR35, circa £200/day, Guildford (onsite)

We’re hiring a hands-on 1st/2nd Line Support Engineer to support a 200-user corporate environment and help deliver a new office tech setup. You’ll handle day-to-day Microsoft support, jump into build/rollout work, and contribute to projects including Cyber Essentials and Intune. This is a fast-moving, onsite role with some travel between sites (car preferable).

What you’ll do

• Provide 1st/2nd line support across a 200-user Microsoft environment (tickets, deskside, remote)
• Support Windows 10/11, M365/O365, Teams, printers/AV, laptops/desktops, mobile devices
• User onboarding/offboarding, imaging/builds, hardware swaps, peripheral setup
• New office setup: networks/patching, end-user kit, meeting rooms/AV, Wi-Fi/printing
• Contribute to projects: Cyber Essentials readiness, Intune/Endpoint management rollout, basic security hardening
• AD/Azure AD admin, mailboxes/licensing, basic networking (DNS/DHCP/VLANs) and Wi-Fi support
• Maintain docs, asset lists, and knowledge base; drive ticket SLAs and great customer service

You’ll bring

• Proven 1st/2nd line support experience in a corporate/MS environment
• Strong Windows 10/11, M365/O365, Teams, AD/Azure AD; Intune/Endpoint (nice to have or willing to learn)
• Experience with builds/imaging, device enrolment, and office moves/setups
• Knowledge of Cyber Essentials controls (or exposure to audits/readiness)
• Basic networking troubleshooting (Wi-Fi, switches, routers, patching)
• Clear comms, customer focus, and a get-it-done attitude; good documentation habits
• Driving licence and car preferred (some travel between sites)

Contract details

• Length: 3 months (possible extension)
• Day rate: circa£200/day
• IR35: Outside IR35
• Location: Guildford but with travel across sites in the Sussex and Surrey
• Start: ASAP