Head of IT Services

Head of IT Services

London (office-based)

Highly competitive base and bonus and total package

A highly regarded global financial services firm is seeking a senior IT leader to own and lead end-user technology services across EMEA, with exposure into APAC.

This is a hands-on leadership role at the heart of the business. You’ll be responsible for the day-to-day quality, reliability, and responsiveness of IT services supporting a demanding, front-office user base. Acting as the senior escalation point, you’ll work closely with global IT teams while building trusted relationships with senior stakeholders across the region.

The role suits someone who enjoys operational ownership, thrives in fast-paced environments, and takes real pride in service quality — rather than purely strategic or architectural work.

Key responsibilities:

• Leading service desk, regional IT services and end-user support across multiple offices
• Acting as the senior point of escalation for high-impact incidents
• Partnering with global IT, security, and engineering teams to ensure consistent service delivery
• Managing vendors and third-party providers
• Building strong relationships with senior business stakeholders
• Driving continuous improvement through service metrics, reporting, and user experience

Key requirements:

• Proven experience leading IT operations or end-user services within financial services
• Strong judgment, calm decision-making, and credibility with senior stakeholders
• Experience operating in regulated, high-expectation environments
• Exposure to multi-region or international IT service delivery
• A practical, accountable leadership style — close to delivery, not detached from it

This is a visible, trusted role with real influence, offering scope, autonomy, and the opportunity to make a tangible impact on how technology supports the business day to day.