IT Service Desk Analyst

IT Service Desk Analyst

£250/day 6-month contract, Inside IR35

London, Onsite

Reputable wealth management organisation are seeking an experienced IT Service Desk Analyst for a 6-month contract.

• First line end user support for all IT systems. This includes end-user systems, general hardware and infrastructure, local and wide area networking, enterprise business applications (e.g. Microsoft Office, CRM, etc.), web platforms, cloud/hosted systems, telecommunications systems, mobile devices, cyber security and other technologies as required.
• Monitoring of Service Desk contact points (e.g. phone calls, email and messaging) and logging of issues in a timely and professional manner using the Service Desk system (Service Now).
• Ensuring technology standards, workflows and processes are adopted and key contributor to the global technology team.
• Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated.

The right candidate for this role will have:

• Experience of working on an end-user facing IT Service Desk
• IT Support experience in an ITIL based environment.
• Experience of supporting Windows 10 and Microsoft 365
• General desktop support (PC hardware, PC build, printers, scanners, etc).
• General IP Networking skills (DHCP, DNS, Ipconfig, etc).
• Use of Service Desk software, ideally ServiceNow.
• Excellent verbal communications skills.

Please apply with your CV now for consideration