IT Service Desk Analyst

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely.

Location - Crawley Court, Winchester.
Role is hybrid between home working and office (2-3 days per week in the office)

Total Package

• Upto £31,000 base salary
• Training and Development
• Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Life insurance
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance

Must Haves:

• Experience of providing IT support
• Proficient in the use of Service Management and diagnostic tools
• Knowledge and experience in supporting business-standard IT systems and technology
• Ideally drive as location is remote

Key Responsibilities:

• 1 week in 4 includes a full week of on call
• Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution
• Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more
• Deliver first class customer service across all communication touch points
• Ensure service records are kept up to date and are accurate
• Complete tasks under Service Request Management
• Maintain and create necessary IT documentation
• Provide continual improvement activity ideas

Qualifications:

ITIL Foundation handy but not essential