Technical Services Manager
Technical Services Manager, Customer Technical Support Manager, Oxfordshire | Up to £75K + Bonus + Share Options
An advanced technology company in Oxfordshire is looking for a Technical Services Manager / Customer Support Manager to lead its growing international support team. Fast-paced, high-growth environment where you'll need to hit the ground running.
The Role:
Lead and develop a team of Customer Support Engineers, maintaining high-precision measurement systems at customer sites worldwide.
You'll be managing the team, technical issues, planning installations and maintenance, working with engineering on reliability improvements, and travelling internationally (up to 20% of the time, including short notice when needed).
What we need from you:
- Team management
- 5+ years in technical support or field service
- Experience with mechanical, electronic and optical systems
- CRM and quality management systems experience
- Strong customer-facing and communication skills
- Willingness to handle urgent calls outside normal hours
Useful But Not Essential: Experience with robotics, laser systems, vacuum systems, or other multi-disciplinary equipment. Background in small, fast-growing tech companies.
The Company:
Based in Oxfordshire, this is a well-funded business, growing and working with major names in global tech. Small enough that what you do matters, established enough that they're not figuring out product-market fit.
Package: Up to £75K base (depending on experience), annual bonus, 25 days holiday, flexible working, pension, share options.
Reality Check: This isn't a 9-5 role. Systems are deployed globally, issues happen, and sometimes you'll need to get on a plane at short notice or take a call out of hours. But if you want to work on genuinely advanced technology with a team where your contribution is visible, it's a solid opportunity.
Contact me asap for a confidential conversation and job spec.
Ascent People is acting as an employment agency for this role. All candidates must have the right to work in the UK and no constraints on global travel. Candidates of all ages and backgrounds will be considered.