2nd Line Support Engineer

A fantastic opportunity has arisen within a small but growing IT Consultancy. They are looking for an IT Support Engineer to join the team at the 2 nd line level supporting their mostly SME central and South-East London-based clients. The company has recently acquired a number of impressive retained contracts, and the role will essentially be a mix of office based helpdesk support and client site based 2 nd line support. There is great scope to progress with the company and take on more responsibility at a 3 rd line Engineer level in time.

The role is primarily based at the company's HQ in Sevenoaks, but you will spend 1 or 2 days a week on client sites providing deskside support (up to 2nd line). The role is paying up to £40,000 plus benefits and offers a genine opportunity for progression. Candidates must have a driving license and their own transport, so as to be able to attend client sites when required.

Candidates must have the following technical skills up to 2nd line support level:

• Strong experience with supporting Apple macOS devices.
• Experience of using Apple MDM tools such as Addigy, Jamf, etc)
• Proficient in administering Microsoft 365 (Exchange, SharePoint, Teams) and Google Workspace.
• Solid experience with supporting Windows 10+, Intune, Entra, and Active Directory
• Solid experience in troubleshooting networking issues including wireless, switching and firewall.
• Antivirus administration (Sophos, Trend Micro, MS Defender, etc).
• Experience with maintaining cloud storage, backup solutions, and NAS.
• Comfortable supporting meeting room technology, printers, and user peripherals.
• Awareness of Cyber Essentials compliance and IT policy documentation
• Basic experience in client hardware and software procurement.