Mid-Level IT Support Engineer

Job Title: Mid-Level IT Support Engineer (Microsoft 365 & Infrastructure)

Location : London,

Position Type:

Full-Time On-site core working hours

Salary : based on experience

About the Role:

We are looking for a dynamic and technically skilled IT Support Engineer who will be responsible for providing day-to-day technical support across the organization, with a strong focus on Microsoft 365 administration and end-user support. The ideal candidate should have hands-on experience managing Microsoft accounts, user access, and IT assets, along with a solid understanding of Windows environments and basic networking.

This role requires a teachable, proactive, and problem-solving mindset, as you'll also be trained in application support, system monitoring, and testing.

Key Responsibilities:

Microsoft 365 Administration:

Manage Microsoft 365 admin center (users, groups, and licenses).

Create, modify, and deactivate user accounts.

Assign and manage licenses (Exchange, Teams, OneDrive, SharePoint, etc.).

Configure and enforce MFA (Multi-Factor Authentication).

Manage security groups, mailbox permissions, and access levels.

Block/disable users when required and monitor login activity.

Manage Teams and SharePoint permissions.

End-User & Desktop Support:

Set up and configure laptops/desktops for new users.

Perform Windows OS installation, imaging, and updates.

Install, configure, and troubleshoot Office applications and company software.

Support users with Outlook, Teams, OneDrive, and general Office 365 issues.

Configure and troubleshoot printers, scanners, and other peripherals.

Manage antivirus, device encryption, and basic endpoint protection tools.

Networking & Connectivity:

Basic troubleshooting of network connectivity (LAN/Wi-Fi/internet issues).

Understand IP addressing, DNS, DHCP, and VPN configurations.

Escalate complex network issues to senior IT or network admins when required.

System & Application Support:

Assist in application monitoring and system testing (training provided).

Support basic SQL/database queries and troubleshooting (good to have).

Collaborate with application and development teams on testing and deployment.

Monitor system alerts, logs, and tickets to ensure timely resolution.

Documentation & Process Management:

Maintain IT asset inventory (laptops, licenses, software, etc.).

Document standard operating procedures (SOPs) and troubleshooting guides.

Track support tickets and ensure timely resolution.

Maintain proper documentation of configurations and changes.

Key Skills & Qualifications:

Required:

2-4 years of IT support experience.

Strong knowledge of Microsoft 365 Administration (user management, licensing, MFA, Teams, SharePoint).

Experience with Windows 10/11 installation, configuration, and troubleshooting.

Basic networking knowledge (TCP/IP, Wi-Fi, DNS, DHCP, VPN).

Familiarity with Active Directory and Azure AD.

Excellent communication and customer service skills.

Good to Have:

Knowledge of SQL or database basics.

Experience with PowerShell scripting for Microsoft 365 tasks.

Interest in learning application support, monitoring tools, and automation.