Technical Operations Coordinator

Contract Type: Permanent, Full Time
Salary: £28,000 – £31,800 per year
Location: Billingshurst (office-based with cross-team collaboration)
Must have access to a vehicle

We are all about finding brilliant people, and we hope you could be the next person to join our team!

The Technical Operations Coordinator plays a key role in supporting our Operations and Project teams, ensuring technical deployments are coordinated efficiently and delivered right-first-time. Acting as a central point between internal teams, customers, and third-party suppliers, you’ll help ensure technical deliverables meet agreed scope, quality standards, and deadlines.

If you’re looking for a role within a business that values trust, accountability, and collaboration—where training and development are encouraged—then we’d love to hear from you.

• Acting as a central coordination point between Sales, Projects, Operations, and Customer Services
• Participating in pre-deployment technical calls with customers and third-party service providers
• Reviewing and validating technical information to ensure right-first-time deployments
• Tracking project timelines, deliverables, and cross-team dependencies
• Ensuring all technical documentation is accurate, complete, and correctly stored
• Ensuring deployment engineers fully understand the technical scope of projects
• Verifying provisioning tasks are completed prior to project commencement
• Coordinating delivery of all required equipment and licences
• Assisting with deployment activities such as provisioning and labelling
• Receiving, prioritising, and coordinating responses to technical issues
• Escalating issues to the appropriate technical teams and keeping Project Managers informed
• Maintaining accurate documentation of incidents and resolutions

• Permanent, full-time position
• Working hours: 8:30am – 5:30pm with a 1-hour lunch break
• Must be able to drive and have daily access to a vehicle to attend the office
• Strong verbal and written communication skills
• Excellent organisational skills with the ability to manage multiple tasks
• Good working knowledge of Windows and Microsoft 365
• Customer-focused with strong interpersonal skills
• Calm, resilient, and able to work effectively under pressure

Desirable:

• Basic understanding of networking concepts (LAN/WAN, DNS, DHCP)
• Knowledge of ITIL or service management principles
• Experience with remote support tools
• Awareness of cybersecurity best practices
• CompTIA Network+ or similar qualification

• 22 days annual leave plus bank holidays
  • Please note: 3 days must be taken during the Christmas shutdown
• Standard pension contribution: 3% employee / 5% employer
• Supportive and collaborative working environment
• Training and development opportunities
• Exposure to varied technical and operational projects