Outsource Engineer - 2nd Line Support

2nd Line Support Engineer – Be the difference, not just another ticket number.

£30,000 – £34,000 | Hedge End, Southampton | Full-time onsite

Ever feel like you’re doing solid work... but it barely registers?

Fixing tickets. Closing calls. Moving on.

Important work, sure - but not always impactful.

This role is different.

You’ll be the on-site IT presence for a major customer in Hedge End, working on behalf of a well-established IT Service Provider. You won’t be hidden behind a queue or lost in a huge support function. You’ll be the person users know, trust, and rely on.

And the work? It actually moves the needle.

The best part? You’ll have the option to progress to more senior or technical roles over time.

What’s the role?

You’ll be delivering a mix of 2nd line BAU support and hands-on project work, supporting users across the business and helping drive real improvements across their IT estate.

Think less firefighting.

More ownership.

More visibility.

What’s in it for you?

• Salary: £30,000 – £34,000
• Location: Hedge End, Southampton – full time onsite
• Environment: Work closely with end users, not buried in a service desk
• Variety: BAU support plus project delivery
• Impact: Be a key part of transforming a customer’s IT setup
• Support: Backed by a strong MSP team, without losing autonomy

What you’ll be doing:

• Providing 2nd line support across the customer’s IT environment
• Supporting and improving systems across Windows Server, Microsoft 365, networking, and desktop
• Getting involved in project work - installs, migrations, upgrades, deployments
• Acting as a trusted point of contact for users and stakeholders
• Working closely with the wider MSP team to deliver a high-quality service

What you’ll bring:

• Solid experience in a 2nd line IT support role
• Strong hands-on knowledge of Windows Server, M365, networking, and desktop support
• Experience supporting or delivering IT projects
• Confident communication skills and a customer-first mindset
• Someone who enjoys ownership and being “the go-to” on site

This role suits someone who wants more responsibility, more visibility, and more satisfaction from their work without stepping away from the technical side.

Interested?

Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.

To be considered, you must be eligible to live and work in the UK.