Service Desk Analyst

Service Desk Analyst

Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote)

Salary: Competitive + Benefits

About the Role

This is an exciting opportunity to launch your career in technology with a dynamic and growing team.

As a Service Desk Analyst, you’ll be working on cutting-edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career.

Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms.

Key Responsibilities

• Respond to user calls, emails, and queries in a timely and professional manner
• Raise, log, and manage support tickets through to resolution
• Triage and prioritise incidents in line with service level agreements (SLAs)
• Perform password resets and other routine IT support tasks
• Assist with onboarding new starters and setting up accounts and access
• Troubleshoot and resolve first-line technical issues or escalate where appropriate
• Contribute to maintaining knowledge base articles and documentation

About You

We’re looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career.

You may be:

A school leaver or recent graduate with a technology-related qualification (e.g., IT, Computer Science etc.)

Essential Skills & Attributes:

• Strong communication and interpersonal skills
• A genuine interest in IT and technology
• Problem-solving mindset and attention to detail
• Ability to work well under pressure and manage multiple priorities
• A proactive attitude and willingness to learn