Digital Services Administrator

Digital Services Administrator - London, Croydon, Leeds or Manchester

Permanent | Full-Time | Hybrid Working (3 days on site)

We are delighted to be working with our client, a leading provider of specialist digital and membership services, to recruit a Digital Services Administrator. This is an exciting opportunity to join a collaborative digital team where you will support the delivery and continuous improvement of an online hub used by partners and clients across a range of sectors.

This role is well-suited to someone enthusiastic, detail-oriented, and passionate about learning new skills. You will play a key role in supporting customers, maintaining systems, and ensuring digital services run smoothly, while also contributing ideas to enhance the platform.

About the Team

Our client's digital services function provides tailored online tools and content to partners, professional associations, and specialist providers. Reporting to the Head of Digital Services, you will be part of a multi-disciplinary team working alongside colleagues in law, tax, care, and insurance, as well as external stakeholders, to deliver digital solutions that add value.

Key Responsibilities

• Maintain the client mailbox and respond to queries and requests
• Cover the live chat feature during core hours alongside colleagues
• Maintain the document and content management system
• Assist with testing new features and bug fixes
• Provide monthly stats and reports internally and for partners
• Act as a point of contact for the team with clients and other business areas
• Monitor the online platform for technical or administrative issues
• Contribute ideas for website development and improvements
• Ensure updates and changes are implemented to deadlines

What You'll Bring

• Ability to integrate easily into multidisciplinary teams
• A passion for learning and gaining knowledge
• Conscientious, creative, and detail-focused approach
• Ability to visualise and communicate ideas clearly
• Strong organisational skills, with the ability to multitask and prioritise
• Excellent oral and written communication skills
• Experience using MS Office/Excel

Values

Our client's values shape how they work and what they stand for:

People First - Empowering and supporting colleagues while protecting what matters most

Winning Together - Collaborating, respecting opinions, and achieving shared goals

Striving for Better - Seeking excellence and continuous improvement

Enjoying the Everyday - Working with positivity, humour, and humility

Thinking Further - Making decisions that create lasting impact for customers and communities

Why Apply?

This is a fantastic opportunity to start or grow your career in digital services, gain exposure to cross-functional projects, and make a meaningful contribution to delivering innovative digital solutions.

Our client welcomes applicants from all backgrounds and is a Disability Confident Committed employer. Reasonable adjustments will be made throughout the recruitment process to ensure accessibility.

If you are ready to take the next step in your digital career, we would love to hear from you.