Account Manager - Desk Based

Immediate STart!!!!I’m working exclusively on behalf of a well-established and rapidly growing MSP in the Reigate area to recruit a Desk-Based Account Manager.This is an exciting opportunity for someone currently working in Sales Administration, Internal Sales, or Account Support who is ready to step into a more commercially focused, relationship-led role. A strong understanding of sales within an MSP environment is highly desirable, particularly around service-led selling, recurring revenue models, and technology solutions.The Role You’ll join a supportive and established sales team, managing a portfolio of small business clients. Your focus will be on developing trusted relationships, ensuring outstanding service delivery, and uncovering opportunities to expand the adoption of MSP services.Day-to-day responsibilities include:

• Managing and developing a portfolio of small but high-value clients.
• Building strong, long-term relationships and being the primary point of contact.
• Identifying opportunities within your accounts to drive engagement and recurring revenue—whether through upsell, cross-sell, or aligning customers to new service offerings.
• Producing quotes, processing orders, and maintaining accurate CRM and pipeline records.
• Working closely with technical, operations, and project teams to ensure a seamless customer experience.
• Handling customer queries with professionalism, commercial awareness, and an understanding of service-level expectations.

What We’re Looking For I’m keen to speak with candidates who have:

• Experience in Sales Administration, Customer Service, Account Coordination, or Internal Sales.
• A strong foundation in MSP sales processes or IT services (highly desirable).
• Excellent communication skills and the ability to build rapport quickly.
• Strong organisational ability and attention to detail.
• A proactive, commercially minded approach with a genuine interest in helping clients get the most from their managed services.
• Confidence working with CRM systems, Microsoft Office, and (ideally) quoting tools or ticketing systems.

This role is ideal for someone who enjoys structure and organisation but thrives on speaking to customers, strengthening relationships, and identifying where MSP services can add value.Hybrid working: 3 days in the Reigate office, 2 days remote.A supportive, collaborative team environment.Ongoing training, product knowledge development, and clear career progression opportunities.