Customer Service Manager
Customer Services Manager Location: Tong, Bradford, UK (BD11)Salary: £35,000 – £38,000 per annum DOE plus bonus and genuine career/salary progression Contract: Full Time, Monday – Friday, 9:00am – 5:30pm- Fully office based- Free ParkingAre you a proactive, commercially minded leader with a passion for delivering exceptional customer experiences? A highly respected, award-winning UK Technology Manufacturer is looking for an experienced Customer Services Manager to lead their dedicated Customer Service Team of 8.This is a hands-on role where your leadership will directly influence the quality of service, customer satisfaction, and operational efficiency within a growing, technology-driven business, so a technical mind would be best suited to this role.About the Company The company is a market-leading, award-winning manufacturer, renowned for designing and building high-performance, bespoke technology products using the latest technology from many industry leaders. With over 25 years of experience, the business combines technical innovation with a commitment to exceptional customer service, supporting both individual tech enthusiasts and business clients.The Role As Customer Services Manager, you will be responsible for managing, mentoring, and motivating a team of Customer Service Advisors (8 currently) to ensure every customer receives outstanding support. You will oversee daily operations, workflow, and process improvements, ensuring high standards of service while driving efficiency and team performance.Key responsibilities include:
- Lead, coach, and schedule the Customer Service team to maintain excellence in service delivery
- Monitor workflow and ensure build and delivery deadlines are consistently met
- Oversee accurate processing of quotations, orders, and confirmations
- Maintain strict quality standards across all customer interactions, including calls, emails, and tickets
- Identify, recommend, and implement process improvements to increase efficiency and customer satisfaction
- Manage team holidays and cover to ensure smooth operation during peak periods
- Experience managing and coaching a Customer Service team in a customer-driven environment
- Strong people management and interpersonal skills
- Excellent analytical and commercial awareness
- Ability to problem-solve, make decisions quickly, and adapt to change
- Exceptional time management and organisational skills
- Knowledge of PC hardware, architecture, and peripherals is desirable
- Competitive salary: £35,000 – £38,000 DOE
- Opportunity to lead a high-performing team in a market-leading, award-winning business
- Hands-on role with autonomy and influence over processes and service delivery
- Exposure to cutting-edge PC technology and innovations
- Collaborative and supportive working environment
- 25 days holiday plus 8 Bank Holidays
- Free Parking
- Free Fruit, bread, tea, coffee and posh water!
- Company fun events bi annually, with an amazing all expenses covered Christmas party!
- Rewards both financially developmentally in a growing, award winning PE backed organisation