Customer Service Administrator

This is a client focused administrative role suited to someone who enjoys organisation, accuracy and delivering an excellent customer experience. It is ideal for an individual who does not want a sales role but enjoys retaining customers, supporting service delivery and ensuring clients receive the right level of support.

You will act as the link between sales teams, technical specialists, and clients, ensuring new and existing clients are supported, informed and confident throughout their journey. You will manage information, coordinate activity and maintain clear communication to ensure work progresses smoothly and efficiently.

Key Responsibilities:

• Provide administrative support to technical specialists
• Communicate with clients by phone and email
• Maintain accurate and up to date client records and databases
• Support and monitor client account connections, explaining benefits where required
• Meet key performance indicators related to client retention and service upgrades
• Contact clients to obtain missing application, payment or data information
• Process changes to client service packages, including upgrades and downgrades
• Identify missing client information and request details needed for reporting
• Inform clients about additional services that may be suitable for their needs

Skills:

• Experience in a fast-paced customer service role, ideally office or phone based
• Comfortable spending most of the day on the phone
• Clear, confident telephone manner with strong listening skills
• Experience promoting additional products or services
• Motivated by targets and team objectives
• Strong computer skills, including word processing, spreadsheets, and email
• Excellent organisation and time management skills
• Able to prioritise tasks and work under pressure
• Strong written and verbal communication skills
• Proactive and positive approach to work

This role offers stability, development and the opportunity to build long term client relationships in a supportive, structured environment.