Customer Service Executive
Our client is a specialist software provider, looking for a Customer Support Executive to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.
Key Responsibilities
- Triage inbound support tickets and route to the correct technical teams
- Answer inbound customer calls and direct enquiries appropriately
- Provide clear, professional customer communication
- Log and document customer interactions accurately
- Support customers with general software-related queries
Skills & Experience
Essential:
- Customer service or support/helpdesk experience
- Excellent verbal and written communication skills
- Strong telephone manner
- Team-oriented, reliable, and customer-focused
Desirable:
- CRM or telephony system experience
- SQL, reporting tools, or XML knowledge
- Second language (German, Spanish, or French)
- Familiarity with HubSpot and Aircall is a plus
Benefits
- £25,000+ salary (depending on experience)
- Hybrid working (2 days office / 3 days home)
- 24 days holiday + bank holidays
- Pension, healthcare & gym discount
- Free parking, laptop provided
- Bonus, social events & additional perks
Working Hours
- 37.5 hours per week
- 8:00am–4:30pm (1-hour lunch)
- First 3 months: 3 days per week in the office for onboarding