Customer Success Executive

• Clear progression plan
• Paid time off (holiday / sick pay)
• Paid training opportunities

On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today!  Company profile - Cyber Security As a Customer Success Executive will be working for a London-based start-up filled with talented, dynamic individuals. The company's well-known clients entrust them to protect their cyber assets to the highest level. They are looking for meticulous, driven individuals to not only add value to their internal team but to the wider public.Job description - Customer Experience Executive (Tech/SaaS) As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success and satisfaction of our clients. Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the cybersecurity platform.Key responsibilities - Customer Experience Executive (Tech/SaaS) In this Customer Experience Executive role, you will be:

• Onboarding new customers and ensuring a seamless implementation of the platform.
• Providing ongoing support to customers, addressing queries, and offering solutions through platform features to enhance their experience.
• Becoming an expert in the use of our platform to advise customers on best practices.
• Monitoring customer health and proactively addressing any potential issues or problems.
• Collaborating with other departments to resolve customer requests promptly and efficiently.
• Conducting regular check-ins with customers to gather feedback and identify opportunities for improvement.
• Providing training to customers on new product features, industry trends, and market trends.

Job requirements - Customer Experience Executive (Tech/SaaS) For this Customer Service job, the ideal candidate will have:

• A minimum of 1 year of B2B experience in Customer Success, Customer Experience, or Account Management for a software company (preferably SaaS).
• Experience in IT/Cyber Security/Tech industry.
• Energetic, self-motivated, and well-organised with a passion for technology and, above all, Customer Success.
• Demonstrated ability to build strong relationships across all levels.
• Excellent communication and interpersonal skills.
• Basic understanding of information technology concepts (training will be provided).
• Ability to work independently and collaboratively within a team.

On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today! Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.