IT Support Technician apprentice - Black Country Healthcare NHS
You will work as part of the ICT Service Desk team where you will be the first point of contact for our Trust colleagues with regard to faults and incidents associated with using our infrastructure, communications and core corporate applications.
Role
- Taking and resolving the ICT Service desk telephone calls
- Complete user and resource request forms
- Taking ownership of faults and incidents and managing them by categorising and prioritising them in line with team procedures
- Escalating any incidents and service requests that you can’t resolve, to senior members of staff
- Have a 'service orientated' approach to work, with excellent customer service skills
- To work as a member of a team, encouraging knowledge sharing
- Manage daily tasks and activities which may require reprioritisation to satisfy changing business needs
- Follow agreed plans, procedures and instructions to complete tasks and activities
- Work to defined deadlines as part of a team and on an individual basis to deliver technical service within the Service Level Agreements
- Quick and accurate advanced keyboard skills required for computer related tasks
- Safe transportation of IT equipment making use of trolleys and Trust vehicles as required
- Ensure all installations & removals are documented in the agreed manor
- Participates in the auditing of hardware and software ensuring that trust asset registers are maintained
- Advise Trust colleagues on internal procedures and processes
- Assist in the development and management of internal documentation
- Aim to achieve Service Desk and personal SLA’s and KPI’s
- To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality ICT service
Training
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 3 Information Communications Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday Shifts will include: 8am - 4pm and 9am - 5pm. Exact shifts TBC.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 2
- Closing Date
- Friday, 22nd August 2025
- Start Date
- Monday, 29th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Creative
- Initiative
- PC Architecture
- Microsoft Desktop Apps
- Microsoft OS and O365
- Self-motivated
- Confident and self-reliant
- Positive attitude
- Accurate data recording
- Honest and Respectful
- Caring
Qualifications
- English Language GCSE, grade 4 (C) (Essential)
- Maths GCSE, grade 4 (C) (Essential)
- ICT GCSE, grade 4 (C) (Desired)
- Computer Science/ICT A Level, grade C (Desired)
- IT BTEC, grade Pass (Desired)
About the Employer
BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
- Company
- BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST
- Location
- Unit 5 & 6, Crackley Way, Peartree Lane, Dudley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- BLACK COUNTRY PARTNERSHIP NHS FOUNDATION TRUST
- Location
- Unit 5 & 6, Crackley Way, Peartree Lane, Dudley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted