Customer Support Technician Apprentice - Northolt
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same!
Role
About this role
- Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
- Support customers with a wide variety of needs across hardware, software, and infrastructure.
- Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
- Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
- Recommend suitable digital products and services to help customers get the most from their technology.
- Travel between customer locations as part of a dynamic, field- based role.
- Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
- Work on-site across different customer locations.
- Install, configure, and optimise BT products, apps, and services.
- Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
Training
This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.
- Once you have qualified you will be a fully qualified BT Business Customer Engineer
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday with start times 8:30/9:00am and finish times 5:00/5:30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 22nd February 2026
- Start Date
- Monday, 6th July 2026
Desired Skills
- Communication skills
- Customer care skills
- Problem solving skills
- Logical
- Initiative
Qualifications
- Any GCSE, grade 4 (Essential)
- Any GCSE, grade 4 (Essential)
- Any GCSE, grade 4 (Essential)
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
BT GROUP PLC
You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.