IT Support Coordinator
You’ll join a leading, well-respected financial services group at a time of continued growth - and in a role that gives you real breadth, exposure, and the chance to develop your technical capability in a regulated, high-trust environment.
This isn’t a narrow helpdesk role. You’ll work across both 1st and 2nd line support, acting as the go-to person for staff and advisers across the business. You’ll be hands-on with systems, assets, updates, monitoring tools, third-party platforms and more. It’s varied, interesting, and gives you a clear pathway to grow.
You’ll do:-
Support internal staff and external advisers with 1st and 2nd line technical issues
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Own and resolve support tickets across hardware, software, and systems
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Ensure assets are configured, maintained, and backed up properly
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Apply updates, manage monitoring tools, and stay on top of system health
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Liaise with 3rd party vendors to help resolve issues quickly and professionally
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Keep support documentation up to date and feed into service improvement
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At least 1 year of experience in a 1st line or 2nd line role (helpdesk environment)
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A good understanding of Microsoft systems (Windows, Active Directory, O365)
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Exposure to monitoring tools and backup software (e.g. Asigra)
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A proactive mindset - someone who takes ownership and gets stuck in
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A willingness to learn, develop, and support others in a friendly team environment
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Day-to-day variety and the chance to make your mark
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Exposure to infrastructure, operations, and 3rd party systems
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A collaborative team who’ll help you grow - both technically and professionally
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The chance to work in a business that values fairness, professionalism, and energy
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Flexible working, hybrid options, and a benefits package to match
- Company
- BWD Search & Selection
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £28,000 per annum
- Posted
- Company
- BWD Search & Selection
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £28,000 per annum
- Posted