IT Support Coordinator

You’ll join a leading, well-respected financial services group at a time of continued growth - and in a role that gives you real breadth, exposure, and the chance to develop your technical capability in a regulated, high-trust environment.

This isn’t a narrow helpdesk role. You’ll work across both 1st and 2nd line support, acting as the go-to person for staff and advisers across the business. You’ll be hands-on with systems, assets, updates, monitoring tools, third-party platforms and more. It’s varied, interesting, and gives you a clear pathway to grow.

You’ll do:
  • Support internal staff and external advisers with 1st and 2nd line technical issues

  • Own and resolve support tickets across hardware, software, and systems

  • Ensure assets are configured, maintained, and backed up properly

  • Apply updates, manage monitoring tools, and stay on top of system health

  • Liaise with 3rd party vendors to help resolve issues quickly and professionally

  • Keep support documentation up to date and feed into service improvement

You’ll bring:
  • At least 1 year of experience in a 1st line or 2nd line role (helpdesk environment)

  • A good understanding of Microsoft systems (Windows, Active Directory, O365)

  • Exposure to monitoring tools and backup software (e.g. Asigra)

  • A proactive mindset - someone who takes ownership and gets stuck in

  • A willingness to learn, develop, and support others in a friendly team environment

You’ll get:
  • Day-to-day variety and the chance to make your mark

  • Exposure to infrastructure, operations, and 3rd party systems

  • A collaborative team who’ll help you grow - both technically and professionally

  • The chance to work in a business that values fairness, professionalism, and energy

  • Flexible working, hybrid options, and a benefits package to match

Company
BWD Search & Selection
Location
Leeds, West Yorkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£25,000 - £28,000 per annum
Posted
Company
BWD Search & Selection
Location
Leeds, West Yorkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£25,000 - £28,000 per annum
Posted