ServiceNow Developer (12 month FTC)

In this role you will be part of our ServiceNow team, overseeing a core platform which Bell uses to provide support our customers. You will be responsible for day-to-day activities surrounding ServiceNow development and support, ensuring Bell operates in accordance with best practice and makes full use of the ServiceNow system and accompanying processes and reporting.

Person:

• Strong experience with Domain Separated ITSM ServiceNow
• 3+ years of ServiceNow Developer and configuration experience.
• Understand business requirements and produce logical workflows and automations to meet these. Prioritising workload to meet business needs.

Technical:

• Experience managing ServiceNow upgrades, patching, and integrations.
• Proven ability to troubleshoot complex system issues and optimize performance
• Scripting Expertise (JavaScript, Glide API, Script Includes, Business Rules)
• Workflow & Automation Development (Flow Designer, UI Policies, Scheduled Jobs, Inbound Actions)
• CMDB & Asset Management (Discovery, Service Mapping, Data Integrity)
• Integration Development (REST/SOAP APIs, MID Servers, Webhooks)

Desirable:

• ServiceNow Certified App Developer
• ServiceNow Certified Implementation Specialist (CIS-ITSM, CIS-Discovery, CIS-Service Mapping, etc.)
• ITIL v4 Foundation Certification (Preferred but not mandatory)

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