ServiceNow Technical Lead

Role: ServiceNow Technical Lead

Job Type: Contract (Inside IR35)

Location: Remote

Client: Genpact

About the Role

We’re looking for a ServiceNow Technical Lead to design, build, and deliver scalable enterprise solutions. You’ll lead a team of developers, drive platform architecture, and ensure best practices across multiple ServiceNow modules.

Key Responsibilities

• Lead end-to-end ServiceNow solution design and development (ITSM, ITOM, CSM, GRC, App Engine, etc.).
• Translate business needs into technical architecture and integrations.
• Guide developers, enforce coding standards, and optimize platform performance.
• Manage CMDB, Discovery, and automation initiatives.
• Stay current with new releases and recommend platform improvements.

Requirements

• 8+ years of experience with ServiceNow.
• Expertise in JavaScript, Glide API, workflows, and integrations (REST/SOAP).
• Strong knowledge of CMDB, Flow Designer, and Integration Hub.
• Excellent communication and leadership skills.
• Certifications: CSA, CIS (preferred), CAD (plus).