Desktop Support Engineer

Desktop Support Engineer

£38k + Benefits, London

Bench IT are looking to onboard a Desktop Support Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager. The successful candidate should have the skills and experience included below;

Technical Skills & Competencies

• Proficient with Operating Systems (Windows 11/Windows Server)
• Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
• Active Directory
• Laptop/Desktop builds and management
• Thin Client management Citrix: XenApp 7.x & Workspace/Receiver
• Zoom Mimecast iPhone configuration & management Polycom/Condeco Audio Visual management
• ServiceNow knowledge would be desirable

Responsibilities & experience

• Strong experience as a Technical Support Engineer
• Strong communication and interpersonal skills
• Ability to provide step-by-step technical help, both written and verbal Initiative, willingness to seek and achieve improvements to processes and technology
• Capable of providing white glove VIP support
• Confidence in resolving issues that require physical presence, such as hardware installations or network configurations Instructing users through a series of actions, either via phone, email or chat
• Lead by example and demonstrate strong qualities by setting high standards for teamwork, problem-solving, and customer service

Desktop Support Engineer

£38k + Benefits, London