AV Field Engineer
My client is looking for a Field Engineer that has experience with installing and maintaining AV equipment to join their expanding team.
Covering the West London area, including Slough & Berkshire, the Field Technician will be responsible for installing and maintaining TV & Broadband monitoring equipment, including the installation of PC, Mac, and Tablet Software in customers households.
The ideal candidate will have experience in a customer-facing role, with a background or interest in Computing, Audio Visual, or Telecoms. A good understanding of Broadband, Smartphones, and Tablets would be advantageous.
They would also consider applicants with an interest in modern technology who are looking to build a career as a technician in a unique field. Full training will be provided as part of an intensive four-week plan.
Key Responsibilities
- Install and maintain metering equipment and software in customer homes.
- Educate customers in the correct use and care of the metering equipment.
- Remove Television and Broadband monitoring equipment from homes
- Provide training on the use of equipment and software to customers
- Store monitoring equipment safely when not installed in homes.
- Resolve or escalate any issues related to the monitoring equipment or software
- Provide accurate information to management, office staff and customers regarding field activity and equipment in customers homes.
Essential Skills & Experience
- An understanding and interest in modern TV, computer, and broadband systems, with the ability to connect and set up this type of equipment.
- Experience in installing software and following menu systems on Windows computers.
- Ability to work without direct supervision to a high standard. The field technician will be responsible for arranging service appointments and scheduling these visits to meet deadlines.
- Willingness to work as part of a large team, which may include occasional overnight stays away from home to support the wider field force.
- Excellent customer service skills, as the field technician represents the client in customers homes. Professionalism, punctuality, and courtesy are essential.
- Flexibility to work away from home, with occasional overnight stays.
- A full driving license with no more than 6 points (company vehicle provided).
In return they offer a great benefits package, training, company car and mileage
Please note a CRB check is required to undertake this role.